Privacy Policy & Cookies

Introduction

Kitten Commandos is committed to protecting your privacy and complying with the General Data Protection Regulation (GDPR). This Privacy Policy explains how we collect, use, and protect your personal data when you use our website.

Data We Collect

We may collect and process the following types of personal data:

• Contact information you provide (such as your email address when submitting a pet profile or contacting us).
• Order and payment information when you make a purchase, processed securely by our payment provider. We do not store full card details.
• Technical data such as your IP address, browser type, and device information, collected automatically.
• Usage data about how you interact with the Site, including cookies and similar technologies.

How We Use Your Data

Your personal data is used for the following purposes:

• Processing and fulfilling your orders and deliveries.
• Responding to your enquiries and providing customer support.
• Managing user-submitted content such as pet profiles.
• Improving the Site, analysing usage, and enhancing user experience.
• Complying with legal obligations.

Legal Basis for Processing

Under the GDPR, we process your personal data on the following legal bases: your consent (which you can withdraw at any time), the performance of a contract (to fulfil your orders), our legitimate interests in operating and improving the Site, and compliance with legal obligations.

Cookies

Our Site uses cookies and similar technologies to function properly and to improve your experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies: necessary for the Site to function and cannot be switched off.
• Analytics cookies: help us understand how visitors use the Site so we can improve it.
• Preference cookies: remember your choices and settings for a better experience.

Managing Cookies

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the functionality of the Site. Most browsers also allow you to refuse or block cookies, but this may limit features available to you.

Data Sharing

We do not sell your personal data. We may share your data with trusted third-party service providers who help us operate the Site (such as payment and fulfilment partners), only to the extent necessary for them to provide their services, and under appropriate data protection agreements.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements.

Your Rights Under GDPR

Under the GDPR, you have the following rights regarding your personal data:

• The right to access the personal data we hold about you.
• The right to request correction of inaccurate or incomplete data.
• The right to request deletion of your personal data ("right to be forgotten").
• The right to restrict or object to the processing of your data.
• The right to data portability.
• The right to withdraw consent at any time.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or destruction. However, no method of transmission over the internet is 100% secure.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact

If you have any questions about this Privacy Policy or wish to exercise any of your GDPR rights, please contact us through our Contact page.