Returns & Refunds

Returns Policy

We want you to be happy with your purchase. If you're not completely satisfied, we accept returns within 30 days of delivery, provided the item is unworn, unused, and in its original packaging.

• Items must be returned in their original condition with tags attached.
• Custom or personalised items are exempt from returns unless they arrive damaged or defective.
• Returns must be requested within 30 days of the delivery date.

How to Start a Return

To initiate a return, please contact us through our Contact page with your order number and reason for the return. We will provide you with a return address and further instructions.

Please do not send items back without first requesting a return, as we cannot guarantee they will be processed.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with a photo of the item and your order number. We will arrange a replacement or full refund at no extra cost to you.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund has been approved. Approved refunds will be processed back to your original payment method within 5–10 business days.

Shipping costs from the original order are non-refundable, and return shipping costs are the responsibility of the customer unless the item was damaged or defective.

Exchanges

If you'd like to exchange an item for a different size or colour, the fastest way is to return the original item and place a new order once the refund is processed.

Order Cancellations

Orders can only be cancelled before they have been sent to production. As our products are made on demand, please contact us as soon as possible if you need to cancel an order — we cannot guarantee cancellation once production has begun.